I pre-ordered. When will I receive my Pictures?
Delivery times for all pictures may vary depending on the ordering method and whether you choose home or school delivery.
Pre-ordering online ensures that your pictures will be delivered to the school within 4–5 weeks. There is no shipping or handling fee for orders delivered directly to the school.
Post-orders and reorders placed online, by phone, or by mailing in payment will be delivered with the makeup photos approximately 4 weeks after Makeup Picture Day.
If you would like to receive your order sooner, please call us at (909) 944-9536 or text at (413) 287-1234 to arrange shipping and handling for a $9 fee.
I ordered late and paid for shipping. When will I receive my Pictures?
If you missed the pre-order deadline, your order will still require 4–6 weeks after Picture Day to be processed and prepared for shipping.
Once your order has shipped, please allow an additional 1–2 weeks for delivery by mail.
If I ordered online, do I need to turn in an order form?
If you ordered online, you do not need to send a receipt or order form with your child on Fall Picture Day. All students will be photographed, and your order information will be matched with your child’s picture for processing.
If you placed an online order for Fall Make-Up Picture Day, please notify your child’s teacher and ask that your child be sent to the photography area for their makeup picture. Your order information will be matched with your child’s picture, and the order will be processed accordingly.
Why do I need to add sales tax to my order?
When can I view my photos online?
Student pictures will be available online approximately 7–10 business days after Picture Day.
To view your child’s pictures online, you will need a unique student keycode. The keycode will be included on the Studio 1 Second Opportunity flyer, which will be distributed through your child’s school approximately 7–10 business days after Picture Day.
Using the keycode, you will be able to access your child’s pictures on the Studio 1 website. A variety of backgrounds, packages, and accessories will be available for purchase.
How long will the photos be available on your website?
Photos will be available for purchase throughout the school year, until the start of the following school year’s Fall Picture Season, or approximately 12 months.
Shipping and handling fees apply to all orders shipped directly to you.
When do I get my class photo?
I ordered an accessory and have not received it.
If you ordered a caricature drawing or growth chart, please note that these items may be shipped separately at a later date due to additional processing, labor, and packaging requirements.
If you are missing an accessory other than a growth chart or caricature drawing, please text us at (413)287-1234 for assistance.
Is there a digital option available for purchase?
A digital download option is available for purchase. This option will become available 7–10 business days after Make-Up Picture Day.
How do I get my digital download? Do I get a copyright release?
Once you purchase a digital download, you will receive an email with instructions on how to access and download your photo.
You can also visit the “View My Order” page to access and download your photo.
Digital downloads are released with full copyright permissions, allowing you to use the image as you wish. Your email confirmation can be used as proof of purchase.
How can I retake my photo?
Most schools will schedule a Make-Up Picture Day for students who missed the original Picture Day or need to retake their photo.
If your child needs a makeup or retake picture, please notify your child’s teacher and ask that your child be sent to the photography area at the appropriate time.
If you are requesting a retake, please return the original picture package to the photographer on Make-Up Day. A new picture package will be produced using your original order information at no additional charge.
If your child missed Make-Up Picture Day, you may bring them to our studio to have their picture taken. To schedule an appointment, please text us at (413) 287-1234.
I received a second order form even though I already purchased.
A second order form may be sent home with your child for Make-Up Picture Day. This form will provide the scheduled makeup date and give you the opportunity to purchase or reorder your school pictures.
Where's my school code?
The school code is located on the top of the flyer, right below the school name. It is a 8 digit code, and is used to access your school page and pre-order.
Why is my call going to voicemail?
Due to the high volume of inquiries, you may not be able to reach us by phone if all of our customer service representatives are assisting other customers.
For the quickest response, we recommend texting us at (413) 287-1234 with a detailed description of your inquiry. Please understand that we are doing our best to respond to all messages as quickly as possible.
Why does it take so long to get my pictures?
We understand how important your photos are to you, and we are working hard to get your order to you as quickly as possible.
Please keep in mind that each order goes through a careful production process to ensure it is prepared correctly and meets our quality standards. We truly appreciate your patience and understanding while we work to deliver your photos.
What is the resolution of the photos?
The photo resolution is approximately 300 dpi on an 8x10. The exact resolution can vary depending on how much the photo was cropped and the size of the photo.
Who do I make the check payable to?
Checks should be made payable to Studio 1. Please make sure the total amount is calculated correctly and that all information on the order form is accurate.
Any errors or missing information may result in a delay in processing or receiving your order.
What are your hours, and where are you located?
Our studio is open Monday through Friday from 7am-4pm. Our address is
9060 Rancho Park Ct.
Rancho Cucamonga, CA 91730